Return & Refund Policy

Return & Refund Policy – VuzQel™ 🔁

At VuzQel™, we want you to feel assured when purchasing our lighting products. If your order does not fully meet your expectations, our return and refund policy is designed to provide a clear and straightforward solution.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item remains unused and in its original condition
• All original packaging, accessories, and components are included
• Valid proof of purchase is provided (such as an order confirmation or receipt)

Items that do not meet these requirements may not qualify for a refund.

2. Starting a Return

To initiate a return, please contact our support team:

📧 Email: info@illuminationslighting.com

📞 Phone: +1 (415) 641-9600

Once your request has been reviewed and approved, we will provide:

• Step-by-step return instructions
• The correct return shipping address
• A return label, if applicable

⚠️ Important: Returns sent without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

We recommend checking your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 72 hours and include photos of:

• The item received
• The outer packaging
• The shipping label

After review, we will arrange a suitable resolution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, altered, or modified
• Customized or personalized items
• Gift cards
• Clearance or final-sale items

If you are unsure whether your item qualifies, please contact us before returning it.

5. Exchanges

If you would like to exchange an item:

• Contact us to receive return authorization
• Return the original item following the provided instructions
• Place a new order for the replacement product

This approach helps ensure faster processing and product availability.

6. EU Customer Cancellation Rights 🌍

Customers located in the European Union may cancel or return orders within 14 days of delivery, provided that:

• The item is unused
• Original packaging is intact
• Proof of purchase is included

This is offered in addition to our standard 30-day return policy.

7. Refund Processing 💳

Once your returned item has been received and inspected, we will notify you of the result.

If approved:

• Refunds will be issued to your original payment method
• Processing may take up to 10 business days, depending on your payment provider

If your refund has not been received after 15 business days, please contact us.

8. Return Instructions

Detailed return instructions and the correct return address will be provided after your return request has been approved.

Contact Information

For any questions regarding returns, refunds, or exchanges, feel free to contact us:

VuzQel™
Illuminations, Inc.
300 Alabama St
San Francisco, CA 94110
United States

📞 Phone: +1 (415) 641-9600
📧 Email: info@illuminationslighting.com

At VuzQel™, we aim to keep the return process fair, simple, and easy to understand—so you can shop with confidence while choosing lighting solutions that enhance your space and everyday comfort. 💡✨